The controller of personal data for the online store airfreshener.ee is Tommi Trans OÜ (registry code: 14170415), address: Anne 53-13, 50703 Tartu, telephone: +372 5373 7741 and e-mail: info@airfreshener.ee.

What personal data is processed?

• Name, telephone number and e-mail address;
• delivery address for the goods;
• bank account number;
• cost of goods and services, and data related to payments (purchase history);
• customer support information.

For what purpose is the personal data processed?

Personal data is used for managing the customer’s orders and delivering the goods.

Purchase history data (purchase date, goods, quantity, data of the customer) is used to compile an overview of purchased goods and services and to analyse customer preferences.

The bank account number is used to return payments to the customer.

Personal data such as e-mail, telephone No., customer’s name, are processed to resolve issues related to the goods and the provision of services (customer support).

The IP address or other network identifiers of the user of the online store are processed to provide the service of the online store as an information society and to compile online usage statistics.

Legal basis

Personal data is processed for the purpose of fulfilling the agreement entered into with the customer.

The processing of personal data is carried out in order to fulfil legal obligations (e.g., accounting and settlement of consumer disputes).

Recipients to whom personal data is transferred

Personal data is transferred to the customer support of the online store to manage purchases and purchase history and to solve any issues of the customer.

The name and telephone number will be forwarded to the transport service provider selected by the customer and/or the supplier of the goods if the consignor is the supplier. If the goods are delivered by a courier or if the customer orders the goods to a post office, the transferred contact details will include the customer’s address.

If the accounting for the online store is organised by a service provider, the personal data will be transferred to the service provider for accounting purposes.

Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality or data hosting of the online store.

Security and access to data

Personal data is stored on Zone.ee servers located in the territory of a Member State of the European Union or the countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to companies that have joined the Privacy Shield framework.

Personal data can be accessed by the employees of the online store order to resolve technical issues related to the use of the online store and to provide customer support services.

The online store implements appropriate physical, organisational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.

Transfer of personal data to the processors of the online store (e.g., transport service provider and data hosting) takes place on the basis of agreements concluded between the online store and the processors. Processors are obliged to ensure appropriate safeguards for the processing of personal data.

Access to and changing of personal data

Personal data can be accessed and corrections can be made to the user profile of the online store. If the purchase has been made without a user account, personal data then can be accessed via customer support.

Withdrawal of consent

If the processing of personal data takes place based on the customer’s consent, the customer has the right to withdraw their consent by notifying the customer support via e-mail.

Storage

When the customer account at the online store is closed, any personal data will be deleted, unless such data needs to be stored for accounting purposes or for resolving consumer disputes.

If the purchase in the online store has been made without a customer account, the purchase history will be stored for three years.

In case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or until the end of the limitation period.

Personal data required for accounting purposes will be stored for seven years.

Deletion

To delete personal data, contact customer support by e-mail. A request for deletion will be replied to within a month at the latest, and the reply will specify the period for the deletion of data.

Transfer

A request for the transfer of personal data submitted by e-mail will be replied to within a month at the latest. Customer support verifies the identity of the customer and notifies them of personal data that is to be transferred.

Direct marketing messages

The e-mail address and telephone number will be used for sending direct marketing messages if the customer has given corresponding consent. If the customer does not wish to receive direct marketing messages, they should select the appropriate link in the footer of the e-mail or contact customer support.

If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and any further processing of their personal data, including for the direct marketing profiling, by notifying customer support by e-mail (the respective information must be presented clearly and separately from any other information).

Settlement of disputes

Disputes related to the processing of personal data are resolved through customer support (e-mail: info@airfreshener.ee). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

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